Frequently Asked Questions
Everything you need to know about shopping with Armstrong Music.
How do you ensure instruments are safe during shipping?
We use professional-grade, shock-absorbent packaging and climate-controlled shipping methods for delicate instruments. Every shipment is fully insured against damage or loss.
What is your return policy for musical equipment?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original condition for a full refund or exchange. Please note that items like reeds, mouthpieces, and earplugs are non-returnable for hygiene reasons.
Do your instruments come with a warranty?
Yes, all new instruments come with a standard manufacturer's warranty. Additionally, Armstrong Music provides a one-year shop warranty on setups and adjustments for all guitars and orchestral strings.
Can I track my order once it has shipped?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for higher-priced equipment.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.